Refund Policy

Last Updated: March 15, 2026

Cancellation & Refund Policy | Simixa

Cancellation & Refund Policy

Effective Date: December 2025

This Cancellation & Refund Policy applies to all users of Simixa – AI Powered Homeopathic Analysis. Please read this policy carefully before purchasing any subscription or credits.

🔁 Subscription Cancellation

You may cancel your subscription at any time from your account dashboard.
Cancellation will stop future renewals.
Access will remain active until the end of the current billing cycle.

💳 Refund Policy

All payments made for subscriptions, credits, or services are generally non-refundable.
Refunds are not provided for partially used subscription periods.
Unused credits do not expire but are also non-refundable.

⚠️ Exceptional Cases

Refunds may be considered only in exceptional situations such as:

Duplicate or accidental multiple payments
Technical errors resulting in incorrect charges
Service unavailability due to verified system failure

In such cases, refund requests must be submitted within 7 days of the transaction.

📩 How to Request a Refund

Please email us at: [email protected]
with the following details:

Registered email address
Transaction ID / Payment reference
Reason for refund request

⏳ Processing Time

Approved refunds will be processed within 7–10 business days and credited back to the original payment method.

📌 Policy Updates

Simixa reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.

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