Privacy Policy

Effective Date: December 3, 2025

Last Updated: March 15, 2026

1. Introduction

Simixa ("we", "our", or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how information is collected, used, processed, and protected when you use the Simixa application ("App").

By accessing or using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

To operate the App, Simixa collects only the minimum account information required for authentication and service access.

• Email address
• Login and authentication credentials

2.2 Patient Case Data (Stored Locally)

Patient-related information entered into the App (including symptoms, prescriptions, follow-ups, reports, uploaded documents, and case analysis information) is primarily stored locally on the user's own device.

Local storage technologies such as IndexedDB or user-selected storage folders may be used for this purpose.

Simixa does not maintain permanent patient medical databases on its servers. Users are responsible for ensuring that appropriate patient consent has been obtained before entering any patient-related information into the App.

2.3 Temporary Processing for Analysis

Certain features of the App may require temporary server-side processing in order to generate analysis results requested by the user.

• When a patient case analysis is requested, relevant data may be temporarily transmitted to secure processing infrastructure.
• This information is used only to generate the requested analysis.
• Once the analysis result has been delivered to the user, the processing data is automatically deleted.

Simixa does not permanently store patient analysis records on its servers.

2.4 Temporary Data Processing for Export

When users export reports or case data, the export process may temporarily use server-side processing infrastructure.

• The data required to generate the export file may be temporarily stored during processing.
• This temporary data exists only for the duration necessary to generate the export.
• Once the export file has been successfully delivered to the user, the temporary data is automatically deleted.

2.5 AI-Powered Search and Processing

Simixa includes AI-assisted features that allow users to perform searches, analysis queries, or decision-support requests.

When users submit queries through these features, relevant request data may be securely transmitted to third-party AI service providers via API connections in order to generate responses.

These providers may include artificial intelligence technology platforms such as OpenAI or other similar AI infrastructure providers.

• Only the minimum information necessary to process the request is transmitted.
• The data is processed temporarily in order to generate the response.
• Simixa does not create or maintain permanent patient databases on AI provider systems.
• The AI provider processes the request and returns the generated response to the user.

Users are advised to avoid including unnecessary personally identifiable patient information when using AI-powered search features.

2.6 Optional Google Drive Backup

Simixa provides an optional Google Drive backup feature that allows users to back up locally stored data to their personal Google account.

• This feature is currently available only in Desktop WebView environments.
• It may not be available on mobile versions of the application.
• Backup occurs only after explicit user authorization.
• Simixa does not access, view, or control the user's Google Drive data.
• Backup and restore operations are entirely user-controlled.

2.7 Usage and Technical Data

Simixa may collect limited anonymized technical information in order to improve performance and reliability.

• Feature usage frequency
• Session duration
• Device type and operating system
• Crash diagnostics and performance metrics

3. How We Use Information

• Operate and maintain the App
• Provide AI-assisted analysis and decision-support features
• Manage subscriptions, payments, and usage credits
• Improve application performance and reliability
• Maintain security and prevent misuse
• Comply with applicable legal obligations

4. Data Sharing

Simixa does not sell personal data.

Limited non-sensitive information may be shared with trusted third-party service providers strictly for operational purposes such as AI processing, payment processing, infrastructure hosting, and analytics.

5. Data Security

Simixa implements reasonable technical and organizational safeguards to protect user data against unauthorized access, disclosure, alteration, or destruction.

These safeguards include secure API communication, controlled access to processing infrastructure, and standard security practices.

6. Data Retention

Account information is retained only as long as necessary to provide the service.

Patient case data is stored locally on the user's device and is not permanently stored on Simixa servers.

Any data temporarily processed for analysis, export, or AI responses is automatically deleted once the requested operation has been completed.

7. Practitioner and Student Use

Simixa is designed as a clinical decision-support and case management tool for homeopathic practitioners and supervised students.

The App is not intended to replace professional medical judgment or clinical responsibility.

8. User Rights

Users may request access, correction, or deletion of their account-related information where applicable.

Users may also withdraw consent for data processing where legally permitted.

Requests regarding data rights may be submitted through the contact email provided below.

9. Changes to This Policy

Simixa may update this Privacy Policy from time to time.

Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

10. Contact

If you have questions regarding this Privacy Policy or data handling practices, you may contact us at:

Email: [email protected]

© 2026 Simixa. All rights reserved.